Refund & Returns Policy
Last updated: 20 April 2026
Digital products — no returns or refunds
Everything sold on deepgrowth.eu is a digital product: ebooks, courses, or remote consultations. Because digital content is delivered instantly and cannot be “returned”, we are unable to offer refunds or exchanges once a purchase has been completed and the content has been accessed or downloaded.
This is consistent with EU consumer law. Under Article 16(m) of Directive 2011/83/EU, the standard 14-day right of withdrawal does not apply to digital content that is not delivered on a physical medium — provided the consumer has given prior express consent to immediate delivery and acknowledged the loss of the withdrawal right. By completing your purchase you confirm both.
Not satisfied? Contact us.
We stand behind our content and want every customer to leave with value. If you are unhappy with a purchase — whether the content didn’t meet your expectations, you experienced a technical problem, or something else — please reach out:
Tell us your order number and describe the issue. We read every message and handle each situation individually. We won’t leave you stuck.
Technical problems
If a file you purchased is corrupted, incomplete, or won’t open, we will send you a working copy. Just email us and we’ll sort it out quickly.
Consultations
Paid consultations can be rescheduled at no charge if you give us at least 48 hours’ notice. Cancellations or missed sessions within 48 hours cannot be refunded, but we may credit the session toward a future booking at our discretion.
Your consumer rights
Nothing above overrides your mandatory rights under Slovak or EU consumer law. If you believe a dispute cannot be resolved directly with us, you may contact:
- The European Commission’s Online Dispute Resolution platform
- Slovak Trade Inspection (SOI) — soi.sk
Contact
deepgrowth.eu is operated by Lamben s.r.o., Zámocká 3, 811 01 Bratislava, Slovakia, Company ID: 57319804.
Email: info@deepgrowth.eu
